You can find compatible parts by searching your e-bike brand, model, and year in our categories. Use the search function or contact our support team for professional assistance.

In-stock items ship within 24-48 hours of order confirmation. International orders are dispatched via international courier, and you will receive an email with the tracking number and link.

You may return items within 30 days of delivery (EU customers enjoy a 14-day statutory withdrawal right). For quality issues, contact us within 30 days for a free replacement or refund. Process: Contact support → Submit request → Approval → Ship back → Inspection → Refund.

Most parts include installation manuals. You can also download digital guides or watch video tutorials on our website. Remote assistance is available from our tech support team.

We ship worldwide. Free shipping on orders over $99 (US), €99 (EU) or ¥12,000 (Japan). Orders below the threshold are charged at standard international courier rates. All international orders are shipped DDP — duties and taxes included, no extra fees at delivery.

Warranty varies by product: E-bikes - 2 years, Motors & batteries - 1 year, Standard parts - 1 year. Non-human damage within warranty is repaired or replaced free of charge.